Refund and Returns Policy

At F/FECTED, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may be able to return it in accordance with the conditions outlined in this policy.

Return Eligibility

To be eligible for a return, items should be unused, unworn, unwashed, and in their original condition. Products should also include their original tags, packaging, and any accessories supplied with the order where applicable.

How to Request a Return

Before sending an item back, please contact our customer support team at [email protected]. Please provide your order number, the item you wish to return, and the reason for your return so our team can assist you.

Condition of Returned Items

Returned products should be securely packaged and protected during transit. Items that have been worn, washed, damaged, altered, or returned without their original condition may not qualify for a refund.

Refunds

Once we receive your returned item, it will be inspected to determine whether it meets our return requirements. If the return is approved, the applicable refund will be processed using the original payment method where possible.

Refund Processing

After a refund has been approved, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at [email protected]. We may ask for photographs or additional information to help us investigate the issue and provide an appropriate solution.

Non-Returnable Items

Items that have been worn, washed, damaged, altered, or otherwise used may not be accepted for return. Certain products may also be excluded from returns because of their nature or applicable restrictions.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs. We recommend using a tracked delivery service when returning an item, as F/FECTED cannot be responsible for products lost during return transit.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us at [email protected] before sending your order back. Exchanges are subject to product availability.

Contact Us

If you have any questions about our Refund and Returns Policy or need help with a return, please contact F/FECTED at [email protected]. Our customer support team will be happy to assist you.

Policy Updates

F/FECTED may update this policy from time to time when necessary. Any changes will be reflected on this page.